Question 1

Are payments made upfront or monthly?

Accepted Answer

We want to make things easy for you when it comes to payments. You have two options to choose from: pay upfront or pay monthly. If you choose to pay upfront, you’ll save more money overall. But if you’d rather spread the cost over several months, we offer payment plans to make that possible. Just keep in mind that there will be an additional charge for choosing the monthly payment option.

Question 2

Are pets allowed? What kind?

Accepted Answer

With regards to pets in our affiliated apartments, each complex has established its own policy. While some do not permit pets, many do welcome them!

It is important to note that certain breeds, such as Pit Bulls, Rottweilers, Dobermans, and German Shepherds, are commonly subject to restrictions. Additionally, some apartments may have regulations regarding the weight of dogs or the maximum number of pets allowed per unit.

Question 3

Do you offer stays in rural and urban areas?

Accepted Answer

We can provide housing all across the US, including urban, rural, and mid-sized markets. Our extensive partnership network gives us on-demand access to housing in over 19,000 cities, towns, and villages at market-low rates.

Question 4

Do you require a security deposit?

Accepted Answer

For all new leases, we require a security deposit. The amount varies based on credit history and then is waived after you are an established customer.

Question 5

Do you require credit checks? Background checks?

Accepted Answer

We require a personal or business credit check for every new customer – and we promise to only run it once. This one credit check will cover all of your included services (rent, utilities, furniture, housewares, etc.) and be valid for 2 years. So, if you book with us again within this time frame a credit check is not needed.

As a safety measure for both Travelers Haven and its partners, we conduct thorough background checks on all potential tenants prior to approving their reservation. This includes checks for criminal records, tenant history, and any other pertinent information. In the event that a reservation is cancelled due to the results of these checks, we are committed to providing a refund to the tenant.

Question 6

How do I pay my rent?

Accepted Answer

You can make one convenient payment for your rent, utilities, cable/internet, furniture, housewares, etc. through our online portal using a credit card or ACH.

Question 7

I submitted a housing request. When will I receive my customized housing options to select from?

Accepted Answer

After submitting your housing request, we’ll contact you within minutes and send options within hours or up to one business day. Responses are within business hours: Mon-Fri, 8-5 MST. Requests after hours will be responded to the next business day.

Question 8

What are Travelers Haven’s service fees?

Accepted Answer

Our customers can enjoy valuable discounts thanks to our on-demand model and strong vendor relationships. We only charge a small fee for the services we provide.

Question 9

What happens after I confirm my reservation?

Accepted Answer

After selecting your stay, our team will begin working on setting up your accommodations according to your preferences, ensuring a smooth and successful move-in. To proceed, you will need to sign some documents, including a background check and occupancy agreement, and submit payment, which can be done easily and conveniently online. From there, leave everything else to us, and we’ll keep you informed every step of the way. Plus, you’ll have the support of a client success coordinator who will assist you throughout the pre-move-in process and your entire stay.

Question 10

What happens when I move out?

Accepted Answer

We completely understand that moving out can be overwhelming, but you can relax and let us handle everything. We’ll take care of the entire teardown process, including moving out your furniture, turning off utilities, and returning your unit to its original state. Just like we do with the move-in process, we’ll manage everything from start to finish.

Question 11

What if I want to stay longer?

Accepted Answer

We’re happy to help if you need to stay longer! Just keep an eye out for a message from us when it’s time to decide whether to end your stay or not. If you decide to extend, just let us know and we’ll take care of everything for you.

Question 12

What is included in a Travelers Haven stay?

Accepted Answer

At Travelers Haven, our stays include everything from furniture to utilities and any requested customizations. Whether you are looking for a high-end experience or prefer limited furnishings to minimize costs, we’ve got you covered. Our on-demand system and strong supplier partnerships provide us access to a wide array of furniture and houseware packages, which include everything from sofas and televisions to artwork and kitchen appliances. Additionally, you can count on 24/7/365 customer service support in case you need anything during your stay.

Question 13

What is workforce housing on-demand?

Accepted Answer

Workforce housing on-demand refers to accommodations that are available for stays that are typically longer than 30 days but not for permanent residence. Workforce housing on-demand also includes corporate housing. These stays are created on-demand, which means that the housing is set up based on the customer’s request rather than using existing inventory. Our housing team can find and set up units in virtually any city, town, or village in the country. Contact us to get started!

Question 14

Who do I reach out to if I have questions during my stay?

Accepted Answer

After you confirm your reservation, a client success coordinator will be available to assist you throughout your stay. You can reach out to them if you have any questions, needs or issues. In case you require assistance outside of business hours, you can also contact our 24/7 support team.

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